Machine weft - 100% Human hair European standard - Customize colors

Per hygiene laws and for sanitary purposes, we cannot accept returns/exchanges on hair that has been used or washed because it is a real human hair product. No exceptions can be accepted.

- Before delivery, Beautiful Hair Queen provides you videos of your hair in advance to make sure you satisfy the order, or want to make changes (Extra fee may be concluded). Once hair is shipped NO RETURN.

- We attempt to ensure that our hair description is complete, accurate, and current, and guarantee that we offer 100% HUMAN HAIR. No RETURN is accepted due to this reason.

- We assumes no responsibility for merchandise damaged or lost by the carrier handling the returned merchandise;

- Please do not send unauthorized returns. We are not responsible for lost items, unauthorized returns, or items sent to the incorrect address. We recommend that you use a shipping provider with a signature confirmation service, and/or insurance to protect your package;

- We will refund the purchase amount of the product only. The shipping cost and other fees (if any) will not be refunded.

- We must receive the good physically at our office before the refund process happens. After receiving and checking the merchandise, we will process the refund for you. We will refund the purchase amount of the product only (excluded shipping cost and transaction fee).

- Standard delivery time is 7 to 10 business days, depending on shipping couriers. We ship via UPS, Fedex, and DHL air shipping. Please note that orders are shipped and delivered on business days only (This excludes weekends and holidays).

- Delivery carriers (DHL, UPS, Fedex) are free-chosen by customers. Before shipping, sellers provide customers with videos of their orders. The seller becomes responsible for handling packages to shipping carriers in Vietnam, which provide International shipping deliveries with the documents, ensuring the parcels arrive right with tracking code. The tracking code will be forwarded to customers to track packages during delivery transit on the website. The delivery company become responsible for delivery processes (delivery time, delays, lost packages or damaged packages).

- Get online tracking: ups.com, dhl.com, fedex.com

- If any packages are lost or damaged, responsibility is shifted to the delivery company, and the seller will require customers to file a claim with the shipper. Both the seller and the buyer need to wait for a set period (to ensure that the package is truly lost). On behalf of the shipping company, we will transfer the refund for missing or damaged goods from the shipping company to the customer (Official document provided).

- Keep in mind that if the customer is not present to pick up the package, and the mail carrier leaves a notice, it is then essentially "successfully delivered" in front of your door or your mailbox. The seller is not in control of the customer not being home or providing an incorrect address. In these circumstances, the package would be the customer's responsibility.

- Signature required is suggested. The recipient has to be physically present to receive the package. Signature is secured, and it won't drop off the package.

- Refund value: Shipping company (UPS/DHL/Fedex) provides all packages automatically with a maximum $100 worth of liability for loss or damage.

- Shipping Insurance: For all carriers, the cost of shipping insurance depends on the value of the shipped items. Insurance costs 5% or 10% of the total value, if there is any lost packages, you get a refund of 50% or 100% of the total respectively.